Cancellation Policy

24 HOUR CANCELLATION POLICY FOR APPOINTMENTS

Your appointments are very important to the me at Karma Times.  Your appointment is reserved especially for you and, while I understand that sometimes schedules adjustments are necessary, I respectfully request at least 24 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. I will confirm your appointment with you 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. 

CANCELLATION FEES

Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.

– Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.

– ‘No shows’ will be charged 100% of the reserved service amount.  

– For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time.  Failure to do so will result in a charge equal to 50% of the reserved service amount.

The cancellation policy gives me the time to inform my standby clients and my charity clients of any availability.  My aim is to provide you with an excellent level of service and my policies help me to achieve this.  

Thank you for viewing and supporting my policies criteria.

 

APPOINTMENT CONFIRMATION EMAIL & TEXT

As a courtesy, I will confirm your appointment by email (1 week in advance) and again (24 hours prior to your appointment date). 

I have had to think long and hard about a cancellation policy but as part of my client base are people suffering from an emotional and/or physical crisis as part of a social enterprise I feel I needed to do this.

Thank you for your understanding,